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Hosted CRM Solutions: SageCRM.com Customer Care Automation
SageCRM.com Customer Care: Keep Your Customers Coming Back
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With SageCRM.com, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.
With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips — enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.
SageCRM.com Customer Care advantage:
- Contact Management
Deliver superior customer service with real-time access to relevant customer data.
- Knowledge Base
Store support incidents and case solutions in a central Knowledge Base.
- Call Center Support
Access a central repository for all customer data, resolving issues quickly.
- Service Agreement Management
Easily track and meet your service level agreements.
- Tracking
Track your customers' needs and maintain a complete history of customer-related interaction.
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