SageCRM: Customer Care


SageCRM Solutions: Customer Care Automation

SageCRM Customer Care: Keep Your Customers Coming Back
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With SageCRM, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips — enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

SageCRM Customer Care advantage:
  • Contact Management
    Deliver superior customer service with real-time access to relevant customer data.
  • Knowledge Base
    Store support incidents and case solutions in a central Knowledge Base.
  • Call Center Support
    Access a central repository for all customer data, resolving issues quickly.
  • Service Agreement Management
    Easily track and meet your service level agreements.
  • Tracking
    Track your customers' needs and maintain a complete history of customer-related interaction.
  • Reporting
    Create point-and-click reports and graphs for on-the-spot analysis and decision-making.


All PDFs used with permission from Sage Software


 
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